Franchise Training Specialist AFC Corporate

Franchise Training Specialist

Full Time • AFC Corporate
Responsive recruiter
Summary
 
Advanced Project Leader responsible for managing the training curricula with a focus on development, delivery, assessment, and revision of training content, focusing on Franchise Owners and their staff.
 
Essential Duties and Responsibilities
 
·         In collaboration with Franchise Operations, Administrative support, Training staff, and Subject Matter Experts, partner with Instructional Designers to liaise between design, function, and delivery of training curricula to create a measurable resource.
·         Align training curricula with company policies and procedures.
·         Adapt training programs and materials in response to regulatory, policy, and procedure changes.
·         Effectively manage training projects to meet deadlines.
·         Facilitate connections between Franchisees and appropriate vendors during both the onboarding phase and the continual operation of Franchisees’ clinics
·         Partner with Instructional Designers and provide guidance on how to leverage day-to-day administration and management of Learning Management System (LMS)
·         Assist in the creation of educational content, to be reviewed by Subject Matter Experts
·         Partner with Instructional Designers to determine best training modalities. 
·         Partner with Instructional Designers to help identify content to develop eLearning modules, instructor-led training, blended learning, self-study guides, and job aid to address performance errors. 
·         Remain current in industry trends and technology solutions for employee development.
·         Report outcomes of training sessions to Training Department and Senior Franchise leaders. 
·         Directly manage UC 101 and Franchise CA School, to include planning all logistics for hosting the events.
·         Assist in the implementation of software enhancements and new features.
·         Assist in developing training manuals, documents, and other presentation materials.
·         Aid in the planning and execution of the annual American Family Cares Franchise Conference, including attending the conference
·         Assist with implementation of the New Hire Training Program, and Cross Training Program
·         Collect, review, and report on feedback/survey review from attendees; as well as recommend a strategy for new and/or revised goals if needed.
·         Maintain a project folder that is assessable to the Training Department. 
·         Meet with approved vendors to remain current in product offerings and understanding the best practices for each vendor/platform
·         Maintain and conduct routine up-to-date training and proficiency with Subject Matter Experts (SMEs).
·         Partner with Director, Training & Development in the onboarding of new employees to the department
·         Travel up to 50%
 
Other Duties and Responsibilities
 
·         Other duties and responsibilities as assigned.
·         Manage travel arrangements including car and hotel as needed.
·         Follow all organizational rules, policies and procedures.
·         Regular attendance to meet training schedule requirements.
 
Qualifications
 
·         Experience in designing and delivering PowerPoint presentations and delivering training materials in an understandable manner.  
·         Well versed in Microsoft Office and products.  
·         Ability to understand and communicate to others the operation of complex computer systems.  
·         Above average verbal and written communication skills.  
·         Strong facilitation skills.  
·         High level of comfort and fluency with computer systems, databases, eLearning, and course-authoring software. 
·         Excellent project management skills and an in-depth understanding of common business training techniques. 
·         Problem solving and critical thinking dedicated to continuous improvement. Attention to details, and deadline oriented .  
 
Education and Experience
 
·         BS degree in Health Care Administration, Business Administration, or closely-related field required. 
·         Two years of training experience for a Franchise system  preferred. 
·         Prior experience in the learning and development of employees required. 
·         Minimum of four years of nursing or medical office, or similar experience or training preferred.  
·         Experience using healthcare systems is desired.
 
Physical Demands/Work Environment (optional)
 
·         Office environment (occasional clinical environment, with potential exposure to potentially infectious material and chemicals).  
·         Sitting and keyboarding for extended periods of time.  
·         Close computer work for extended periods.  
·         High attention to detail and ability to focus. 
 




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Why American Family Care?

AFC Family Culture
Competitive Compensation
Growth Opportunity
Join a Fast-Growing Brand
Flexible Scheduling
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