Urgent Care Clinic Manager
Full Time • Malden
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
(Also Known As: Medical Office Manager | Clinic Administrator | Urgent Care Administrator)
American Family Care (AFC) is on a mission to provide the Right Care, Right Now. As a leader in accessible, walk-in urgent care, we’re redefining patient-first healthcare in communities across the country. If you're a hands-on leader with a passion for healthcare operations and team development - this is your opportunity to drive real impact in a high-growth setting.
American Family Care (AFC) is on a mission to provide the Right Care, Right Now. As a leader in accessible, walk-in urgent care, we’re redefining patient-first healthcare in communities across the country. If you're a hands-on leader with a passion for healthcare operations and team development - this is your opportunity to drive real impact in a high-growth setting.
About the Role
Dual-Location Center Administrator: AFC Saugus & AFC Malden clinics
Dual-Location Center Administrator: AFC Saugus & AFC Malden clinics
As an Urgent Care Clinic Manager, you'll oversee operations at both our Saugus and Malden, Massachusetts locations, serving as the heartbeat of our dual-site operation. You'll lead a combined team of approximately 16 administrative and clinical staff members across both facilities, ensuring exceptional patient experiences and operational excellence at each location.
This role combines the fast-paced environment of urgent care with the strategic leadership impact of multi-site healthcare administration. You'll divide your time between both locations based on operational needs, peak hours, and business priorities.
Your will includes:
- Medical Assistants at both locations
- Receptionists and front desk staff
- X-Ray Technicians
- Administrative support personnel
- Close partnership with Providers and Advanced Practice Professionals across both sites
From patient satisfaction and staff engagement to scheduling, compliance, and P&L management - you'll have full ownership of both centers' performance while ensuring consistent service delivery and operational standards.
Key Responsibilities
Multi-Site Leadership:
- Lead and mentor non-provider staff across both Saugus and Malden locations
- Cultivate a unified culture of service, accountability, and operational excellence
- Ensure consistent policies, procedures, and patient care standards at both sites
- Coordinate staffing and resources between locations as needed
Operations Management:
- Manage day-to-day clinic operations at both facilities
- Ensure smooth patient flow, scheduling accuracy, and efficient resource utilization
- Travel between locations to provide hands-on leadership and support
- Monitor and optimize operational efficiency across both sites
Performance & Compliance:
- Monitor and improve KPIs including wait times, patient satisfaction (NPS), staff turnover, and budget adherence for both locations
- Maintain full compliance with healthcare regulations (HIPAA, OSHA) and internal protocols
- Oversee clinic finances, including budget control and P&L tracking for dual operations
Team Management:
- Handle recruiting, onboarding, scheduling, and payroll for approximately 16 staff members
- Provide performance management and professional development across both teams
- Create coverage plans and ensure adequate staffing at both locations
- Foster communication and collaboration between site teams
Strategic Partnership:
- Serve as the primary liaison with regional leadership for both locations
- Communicate performance data, challenges, and improvement plans
- Provide floor support at either location during peak hours or staffing needs
What We’re Looking For
- 3+ years of healthcare management experience, preferably in urgent care, outpatient, or ambulatory care.
- Strong leadership background - able to coach, inspire, and retain high-performing teams.
- Clinical experience or Medical Assistant certification a plus.
- Proficient in scheduling and payroll systems; EMR experience (especially Experity) highly preferred.
- Solid understanding of healthcare administration, compliance, and budget management.
- Excellent communicator with strong emotional intelligence and decision-making skills.
Why Join AFC?
- A mission-driven culture centered around patient care and access.
- Nationally recognized brand with growth opportunities across markets.
- High-impact role with autonomy and daily variety.
- Ongoing training and leadership development.
- Competitive compensation and benefits.
Ready to Make an Impact?
Apply now to become an essential leader in our urgent care mission. Bring your expertise in healthcare management—and help us deliver the Right Care, Right Now.
Work environment
Work environment
Fast-paced urgent care with frequent role-switching; prolonged standing/walking; routine exposure to blood and body fluids (strict PPE adherence); occasional lifting up to 25–30 lbs; weekend/evening shifts and float coverage as needed. This dual-location position requires regular travel between AFC Saugus and AFC Malden facilities (approximately 4 miles apart). Flexibility to spend varying amounts of time at each location based on operational needs.
American Family Care provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
AFC is committed to pay equity and transparency. The expected pay range for this role is $70,000 to $80,000 per year. Final compensation offers will be determined based on a combination of factors, including experience, certifications, education, and geographic location. In addition to base pay, AFC offers a competitive benefits package and advancement opportunities (varies by full-time/PRN/part-time status).
Compensation: $70,000.00 - $80,000.00 per year
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
PS: It’s All About You!
American Family Care has pioneered the concept of convenient, patient-centric healthcare. Today, with more than 250 clinics and 800 in-network physicians caring for over 6 million patients a year, AFC is the nation's leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest-growing companies in the U.S., AFC's stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient.
If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission. We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides.
Please note that a position may be for a company-owned or franchise location. Each franchise-owned and operated location recruits, hires, trains, and manages their own employees, sets their own employment policies and procedures, and provides compensation and benefits determined by that franchise owner. Company-owned locations provide a comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more.
We are an Equal Opportunity Employer.
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