Director of Credentialing
Full Time • Fully Remote - US
Benefits:
- 401(k)
- Health insurance
- Opportunity for advancement
Company Overview
American Family Care (AFC) is one the largest urgent care network in the U.S. providing services seven days a week on a walk-in basis at over 400 center locations. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.
Position Summary
The Director of Credentialing is responsible for leading, managing, and enhancing the organization’s credentialing, privileging, provider enrollment, and payer enrollment operations across all clinics and care delivery sites. This role ensures full compliance with regulatory, accreditation, and payer requirements while driving operational excellence, process innovation, and a positive provider experience.
The Director oversees credentialing staff, manages key external vendor relationships, maintains exceptional standards of accuracy and timeliness, and serves as the organization’s primary expert on credentialing policies, workflows, and industry standards.
Key Responsibilities
Leadership and Management
- Provide strategic leadership for all credentialing, recredentialing, privileging, and provider enrollment activities.
- Build, lead, and mentor a high-performing credentialing team with appropriate staffing, training, accountability, and performance management.
- Develop and implement departmental goals, SOPs, KPIs, and quality assurance measures.
- Facilitate training, ongoing education, and change management as credentialing systems and requirements evolve.
Credentialing and Privileging Operations
- Oversee verification of licensure, education, training, certifications, work history, malpractice coverage, and professional references.
- Establish proactive workflows for managing all expirable items, including license, certification, and insurance renewals.
- Ensure accurate management of provider files, credentialing data, and documentation within credentialing software platforms.
- Direct the privileging process in collaboration with medical leadership, department chiefs, and compliance teams.
- Provide credentialing support for committee meetings, audits, board reviews, and documentation needs.
Regulatory Compliance
- Ensure compliance with all federal, state, and local regulatory bodies including CMS, The Joint Commission, NCQA, URAC, and commercial payer standards.
- Maintain up-to-date knowledge of regulatory changes and lead revisions to policies, procedures, and workflows accordingly.
- Conduct and oversee internal audits to ensure readiness for accreditation surveys and external reviews.
Provider Enrollment
- Oversee timely and accurate submission of enrollment applications with Medicare, Medicaid, and commercial payers.
- Track and manage enrollments, revalidations, payer updates, and expirables to prevent reimbursement delays or claim denials.
- Partner with Revenue Cycle and Managed Care to resolve enrollment-related claim issues and streamline payer setup workflows.
Vendor Relationship Management
- Manage external credentialing and verification vendors, ensuring high performance, compliance, service quality, and contractual adherence.
- Evaluate vendor capabilities, negotiate service agreements, monitor KPIs, and drive accountability for accuracy and turnaround times.
- Lead transitions, implementations, or optimization projects involving outsourced credentialing or enrollment partners.
Process Improvement and Technology
- Continuously evaluate and enhance credentialing workflows to reduce turnaround times, improve accuracy, and support scalability.
- Lead implementation or optimization of credentialing software, automation tools, and data-management technologies.
- Develop and oversee dashboard reporting for KPIs, productivity, turnaround time, expirables, enrollment status, and quality metrics.
- Collaborate with IT, Managed Care, Compliance, and Operations on cross-functional systems and technology initiatives.
Relationship and Communication Management
- Serve as the primary organizational contact for providers, clinical leaders, health plans, and regulatory bodies regarding credentialing matters.
- Promote a provider-centric experience through timely communication, streamlined processes, and exceptional service standards.
- Collaborate with HR, Legal, Compliance, Managed Care, and Clinical Operations on onboarding and cross-functional initiatives.
- Deliver clear, concise presentations to executive leadership, including reporting on credentialing performance, risks, and mitigation strategies.
- Prepare and present executive-ready materials including slide decks, dashboards, and credentialing summaries for operational and leadership reviews.
Qualifications
Required
- Bachelor’s degree in healthcare administration, business, or related field.
- 7 or more years of credentialing experience in a healthcare organization, MSO, medical group, ASC, hospital, or health plan.
- 3 or more years of leadership or management experience.
- Strong working knowledge of CMS, Joint Commission, NCQA, URAC, and payer credentialing and enrollment requirements.
- Proficiency with credentialing software systems, provider databases, and digital document management.
Preferred
- Master’s degree in healthcare administration, business administration, or related field.
- Certified Provider Credentialing Specialist (CPCS) or Certified Professional Medical Services Management (CPMSM).
- Experience in multi-site or multi-state healthcare delivery organizations, or MSOs.
- Experience implementing credentialing software or leading large-scale credentialing process redesign.
Key Competencies
- Exceptional attention to detail and commitment to data accuracy
- Strong analytical, organizational, and project management abilities
- Excellent written, verbal, and presentation development skills
- Ability to lead teams through change and build scalable credentialing infrastructure
- High integrity, discretion, and commitment to confidentiality
- Ability to work cross-functionally and influence without formal authority
- Strong relationship management and customer service orientation
This is a remote position.
Compensation: $115,000.00 - $130,000.00 per year
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
PS: It’s All About You!
American Family Care has pioneered the concept of convenient, patient-centric healthcare. Today, with more than 250 clinics and 800 in-network physicians caring for over 6 million patients a year, AFC is the nation's leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest-growing companies in the U.S., AFC's stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient.
If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission. We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides.
Please note that a position may be for a company-owned or franchise location. Each franchise-owned and operated location recruits, hires, trains, and manages their own employees, sets their own employment policies and procedures, and provides compensation and benefits determined by that franchise owner. Company-owned locations provide a comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more.
We are an Equal Opportunity Employer.
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