Director of De Novo and Clinic Growth
Full Time • Fully Remote - US
Benefits:
- 401(k) matching
- Competitive salary
- Health insurance
About American Family Care
American Family Care (AFC) is the nation’s largest provider of urgent care service, offering convenient walk-in access seven days a week. Our state-of-the-art clinics deliver high-quality, episodic care for acute illness and injuries, as well as comprehensive occupational health and workers compensation services. Each location is equipped with an on-site laboratory and in-house X-ray capabilities to ensure timely and efficient care.
AFC Franchising, LLC (AFCF) is the franchising division of American Family Care and serves at the primary liaison between the corporate organization and franchise owners. This division provides operations guidance, strategic support, and performance oversight to ensure consistency, growth, and success across all franchise owned clinics nationwide.
Summary
The Director of De Novo and Clinic Growth leads the strategic planning, execution, and performance of all new clinic development projects across assigned markets. This role ensures on-time, and brand-aligned delivery of new clinic openings while driving long-term growth through effective project management, and partnership with franchisees and internal stakeholders. The position is instrumental in improving opening efficiency and optimizing early operational performance post-launch.
Essential Duties and Responsibilities
- Lead the planning and execution of all De Novo (new clinic), Acquisition, and Conversion development projects from concept through opening
- Partner with Real Estate, Construction, and Operations teams to evaluate new market opportunities and ensure alignment with brand growth strategy
- Partner on all aspects of new clinic opening from site identification, construction, and pre-opening readiness including systems integration
- Establish and manage timelines, proactively addressing delays, cost overruns, or risk factors
- Partner with cross-functional teams (operations, clinical, IT, HR, marketing) to ensure each clinic opens fully staffed, compliant, and brand-ready
- Track and report key performance metrics for clinic openings, ensuring consistent post-launch performance reviews and improvement cycles
- Serve as the primary point of contact for franchisees and internal partners throughout the opening process, and through year two of operations
- Provide ongoing performance coaching focused on patient volume, staffing, throughput efficiency, and profitability
- Conduct performance reviews with franchisees to benchmark success and build tailored improvement action plans
- Offer coaching and consultation to franchisees on early operational ramp-up
- Maintain alignment with all brand standards, state regulations, and clinical compliance requirements during pre-opening phases
- Develop best practices for process improvement, vendor management, and project efficiency
Qualifications
- Bachelor’s degree in business, Healthcare Administration, or a related field
- 7+ years of experience in multi-unit healthcare operations, or franchise growth leadership
- Proven track record of managing end-to-end clinic openings and delivering projects on time and within budget
- Strong knowledge of regulatory readiness for healthcare environments
- Exceptional communication, negotiation, and stakeholder management skills
- Ability to work cross-functionally and drive accountability across internal and external partners
Key Competencies & Performance Metrics
- Strategic Planning and Execution
- Leadership and Team Collaboration
- Financial Acumen and Budget Management
- Project and Vendor Oversight
- Problem Solving and Decision Making
- Relationship Management
- Results Orientation
- Timeliness and quality of new clinic openings
- Adherence to budget and development schedules
- Franchisee satisfaction and engagement
- Post-opening operational and financial performance
- Efficiency improvements in development process year-over-year
This is a remote position.
Compensation: $100,000.00 - $110,000.00 per year
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
PS: It’s All About You!
American Family Care has pioneered the concept of convenient, patient-centric healthcare. Today, with more than 250 clinics and 800 in-network physicians caring for over 6 million patients a year, AFC is the nation's leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest-growing companies in the U.S., AFC's stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient.
If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission. We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides.
Please note that a position may be for a company-owned or franchise location. Each franchise-owned and operated location recruits, hires, trains, and manages their own employees, sets their own employment policies and procedures, and provides compensation and benefits determined by that franchise owner. Company-owned locations provide a comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more.
We are an Equal Opportunity Employer.
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AFC Family Culture
Competitive Compensation
Growth Opportunity
Join a Fast-Growing Brand
Flexible Scheduling
Make A Difference